Refund policy

Return and Refund Policy

At generacelectric, customer satisfaction is our priority. We want you to feel confident when purchasing from our store.

Returns You may request a return within 30 days of delivery. To be eligible for a return, the item must be:

  • Unused and in its original condition.

  • Returned with its original packaging and accessories, when applicable.

  • Free from damage caused by misuse, improper installation, or normal wear and tear.

How to Request a Return To request a return, please contact us at info@generacelectric.shop and provide:

  • Your order number.

  • Your name.

  • The reason for the return.

  • Photos of the product, when applicable.

Please contact us before sending any item back. We will provide you with the correct return instructions.

Damaged, Defective, or Incorrect Items If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at info@generacelectric.shop. Include photos or videos showing the issue. After reviewing your request, we will offer a replacement, repair, or refund as appropriate.

Refunds Once your returned item is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method within 5–10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, generacelectric will cover the applicable return shipping costs.

  • For returns due to a change of mind or other reasons not caused by an error on our part, the customer is responsible for return shipping costs.

  • Original shipping fees are non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Cancellations If you need to cancel an order, please contact us as soon as possible. We will try to accommodate cancellation requests before the order has been shipped. Once an order has shipped, it may no longer be possible to cancel it, and you will need to follow our standard return process.

Contact Us If you have any questions about our Return and Refund Policy, please contact us:

  • Store Name: generacelectric

  • Trade Name: generacelectric

  • Address: 3402 Wilkinson Rd, Sarasota Sarasota Florida 34231 United States

  • Email: info@generacelectric.shop

  • Phone: +13192052727